At Lorven Official we are deeply committed to our ‘customer first’ philosophy, ensuring your complete satisfaction with every purchase.
We offer a 15-day exchange and refund policy, allowing you to return any product you’re not completely happy with for a full refund or exchange—whatever works best for you.
We want you to shop with confidence, knowing that we’re here to help you find the perfect product. To initiate a return, simply fill out our ‘Return and Exchange Form,’ and send the item back to us. Our helpline is available for any assistance you may need throughout the process. Your satisfaction is our priority, and we’ll go above and beyond to earn your trust.
Quick and Easy Online Returns
Filing a return is simple—just fill out our online Returns Form.
Refunds on Sale Items
Please note that items purchased with a discount of more than 20% are not eligible for a refund.
Courier and Delivery Charges
For returns, we refund only the cost of the product, not the shipping fees.
Return Conditions
You can return any unused item in its original condition, including packaging and tags, within 15 days.
Refund Processing Time
Once we receive the returned item at our head office, refunds typically take 15 working days to process and will be credited to the same bank account used for the purchase.
Bags & Accessories Refund
Our refund policy does not cover bags and accessories unless there is a manufacturing defect.
Faulty or Incorrect Items
If you receive a faulty item or an incorrect order, simply fill out the exchange and return form and send it back to us.
Undelivered Parcels
If a parcel is returned as undelivered due to customer negligence, the account will be placed on hold, and advance payment will be required for future orders.
Return Address
Please send your items, along with the original invoice, to the following address:
Online Return Department
Lorven Official
Naeem Taylor Shop Dabbi Bazar Renala Khurad
For support, please call us at 0330-6253819 or email us at contact@lorvenofficial.com